We will produce and ship a replacement piece at our own cost in the following cases:
- you have received a wrong product (please inform us on the mistake and ship the item back within 14 days from its delivery following our return shipping instructions)
- you have received a defective item* (please inform us on the defect and ship the piece back within 14 days from its delivery following our return shipping instructions)
*Please note that we often use finishing which is featured in product images and cannot be considered a defect. Please specify your claim in your request, and only ship the item back if we agree that it is defective and should be replaced)
We will make a financial refund if we are unable to produce a replacement item.
For products that are in stock by the moment of your purchase, standard return terms are applied. The stock status of each product and size is specified in the product information.
You will receive a full refund, excluding shipping cost, after sending a purchased item back, provided that it is unworn, undamaged and all the labels and packaging are kept. If you wish to receive a different model, please specify that in your request and we'll produce a replacement for you after receiving a return.
Please make sure to send us a return request and dispatch the item back following instructions in our response within 14 days from the order delivery date.Please contact us at valiosodesign@gmail.com should you wish to return your purchase or have any questions in this regard.
